Please choose from one of the FAQ topics below:
What is the Reward Point Program?
To thank you all for your support and to offer future incentives to our valued customers, we wanted to give something back. This is why we have launched the fabulous OhlalaLingerie.com Reward Point Program.
Our Reward Point Program is as simple as it sounds. While shopping at OhlalaLingerie.com you will earn Shopping Points for every item you purchase. Once earned, you'll be able to use those points to pay for any future purchases at OhlalaLingerie.com. Once your shopping points are approved (usually within 24 hours after your order has been shipped), you can use them by logging into your OhlalaLingerie.com account. When you place your next order, you will see an option allowing you to use your shopping points towards payment of your order. It's that simple!
The Reward Point Program began on Saturday July 24, 2010. All purchases made after that date will earn points.
How does the Program work?
When an order is placed, the total amount of the order (before taxes and shipping) will be used to calculate the amount of points earned. These points are added to your Shopping Points account once your order has been completed and shipped.
You must login to your account in order to view the status of your points.
Once you have earned Shopping Rewards Points, during the checkout process you'll she an option that will allow you to pay for your order with your points balance.
Points and Values
Currently, for every $25.00 spent at OhlalaLingerie.com you'll earn 25 Reward Point worth $1.00.
For example:
Order Total: $100.00
Value of Points Earned: $4.00
Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.
Redeeming Shopping Points
If you have any Rewards Points in your Shopping Points Account, you can use those points to pay for purchases made at OhlalaLingerie.com!
During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. If you do not have enough Rewards Points to pay for your entire purchase, you will be asked to select an additonal payment method to pay for the remainder of your order. Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
Minimum Points Required
Currently, no minimum balance is required to redeem your points. If you do not have enough points to pay for your entire purchase, no problem! You can use the points that you do have and use another payment method (Paypal or credit card) to pay for the remainder of your order. It really is that easy!
Will I earn points for shipping fees?
No. When calculating the amount of points earned, the shipping fees are excluded.
Will I earn points for tax fees?
No. When calculating the amount of points earned, the taxes are excluded.
Will I earn points for discounted products?
Yes. When calculating the amount of points earned, all items which have been discounted are included.
Products Restrictions
Currently, no restrictions apply to what items may be purchased using your points balance.
Products on sale Restrictions
Currently, no restrictions apply to the kind of items which may be purchased using your points balance.
Conditions of Use
- Shopping Points are only available to registered OhlalaLingerie.com customer's.
- Shopping Points Reward can only be collected and used with online purchases.
- Points are non-refundable and can't be transferred between customer's.
- Shopping Points are non-transferable nor exchangeable for cash under any circumstances.
- Shopping Points will not be refunded for any cancelled order.
- When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
- When calculating the amount of points earned shipping fees and taxes are excluded.
Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
When Problems Occur
For any questions or queries regarding our Reward Point Program, please contact us. Make sure you provide as much information as possible in the e-mail.
